Remote Support

Traveled outside the area? Are you planning on waiting for hours or days to get help? No anymore. With our Remote Support service we can help you anywhere in the world and solve or diagnose a wide variety of computer related problems from small glitches to a crashed network and  you only pay for the time we need to asses and correct the problem, right away.  This service is FREE, 24/7 for all our prepaid IT support customers.

Here are just a few of the services that we can provide with our Remote Support service :

  • Locate and exterminate running viruses
  • Identify and eliminate Spy-ware or Mal-ware
  • Install new software on your computer
  • Assist with hardware installation
  • Solve pesky computer glitches
  • Unlock hidden features on your computer
  • Assist with your printer or other peripheral devices
  • Teach you the best way to maintain your computer
  • Increase the security of your Internet connection
  • And much more!

Why wait for on-site service or take your computer to the store? How would you like to be able to sit back and watch us do the work, in minutes?

We will connect directly to your computer with our secure, state-of-the-art, remote solution software.  You can relax while we take control of your computer and make the diagnosis or repairs for you! Ah,  I almost forgot to mention that our remote support software will not remain installed on your computer after we disconnect. Get help right now

Written by

Jorge Roque

Jorge Roque, CTO/Founder Jorge Roque loves IT. He has been working in IT since 1995 and holds several technical certifications like: MCP, MCP+I, MCSE, MCSE+I, MCT, CCNA, CCDA, LCP. He is a big fan of Open Source software, especially Linux. Jorge has worked as a System Engineer and System Architect for several financial institutions in South Florida. Jorge is a born entrepreneur. In 2007 Jorge saw the need for affordable IT services for the small to medium size companies. As technology evolves and the need to keep up with new business trends increases, Novus IT Services filled that need . Jorge is currently working toward the "Implementation Support Specialist" certificaton to become an expert in the Electronic Health Records & Health Information Technology field.

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