Reasons to Outsource to Novus IT

Proactive:

  • Regularly scheduled onsite visits by IT Professional(s)
  • Maintenance checklist and documentation that ensures consistent service delivery
  • Thorough documentation of your network
  • Your business goals are what direct our efforts
  • Server maintenance and troubleshooting
  • Workstation maintenance and troubleshooting
  • Virus Protection and Microsoft OS updates

Available:

  • 24/7/365 (Always available)
  • Emergency response time of 3 hours or less guaranteed (our goal is 1 hour)
  • IT Professionals are available to answer your questions by phone when not onsite at your office
  • Increased flexibility for busy times, slow times, projects, upgrades
  • Will never quit because of career or job change like full time employee

Affordable:

  • No Interviewing process overhead, like full time employee
  • No Payroll tax overhead, like full time employee
  • No Vacation Pay overhead, like full time employee
  • No Workers Compensation overhead, like full time employee
  • No Training Cost overhead, like full time employee
  • No Performance Review overhead, like full time employee
  • No Background check overhead, like full time employee
  • Predictable Monthly budget
  • Don’t mark up hardware or software that we recommend

Accountable:

  • Satisfaction Guarantee
  •  IT management oversight (MCSE)
  • Account Manager management oversight
  • Follow Microsoft Standards and industry standard best practices
  • Support systems created to ensure items don’t fall through the cracks
  • Detailed documentation of your network and support visits available to view 24/7/365
  • Regular customer satisfaction surveys after every support visit

Knowledgeable:

  • Microsoft Certified and Trained
  • Not Learning on Your Time

About Novus IT Services

Novus IT Services is a professional outsourced computer service company serving small to Medium businesses in South Florida. Our specialties are network planning (network consulting), network projects, and ongoing network/computer maintenance. We pride ourselves on not only delivering the results you expect, but also being knowledgeable, systematic, accountable, trustworthy and easy to work with.

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To speak with us about the the IT support provided by Novus IT Services, please call us at (786) 273-7027 or contact us online.

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