IT Support

 

 

 

 

 

 

 

 

Our IT Services are designed to provide enterprise class IT support, within a small business budget for our customers. We are ready to serve as your IT department, handling all your IT needs at a fixed monthly cost. We have proven that pro-actively managing your network always costs less than reacting to problems after they occur.

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Frequently Asked Questions

What Are The Benefits To My Business?

  • Pro-active IT Services – decrease technology risks and increase employee productivity.
  • Reduce Operating Expenses – no need for costly in-house IT staff and their training.
  • Expert Consulting – easy access to our team for candid, professional advice.
  • Eliminate Downtime – monitored IT infrastructure  and inclusive disaster recovery.
  • Fixed, Low Monthly Fee – predicable costs you can budget and count on.
  • Focus On Your Business – let us handle your ongoing IT needs, so you can focus on growth.

How fast do you respond?

On average, we are able to respond to a ticket within 5 minutes. We will try to resolve the issue with our 24/7 remote support service or we will send you a technician within 1 hour.  Most matters are resolve within 24-48 hours.

Would you monitor our systems?

Yes. Some of the most common monitoring services we provide are:

  • Servers (all platforms)
  • Microsoft Exchange
  • SQL Databases
  • Backup Completion
  • Security Risks or Intrusion
  • Hard Drive Health
  • Performance
  • Anti-Virus

What is the cost of your IT services?

It is based on a monthly agreed upon rate to handle all IT related aspects for your business. Clients are offered priority service and discounted project and on-site support rates. We offer an easy, per workstation and per server pricing model, that focuses on proactive IT management. There are not extra or hidden fees.

Do you provide Help Desk service?

Yes. When you experience a technical problem, call or email us 24 hours a day, 7 days a week. During regular business hours, you will speak directly to a technician who can immediately begin to resolve your issue. After business hours, our expert call center will respond, and can dispatch an emergency technician as needed. A detailed Ticket is created for every matter, allowing us to document re-occurring issues and track resolution time on every issue.

What are your normal service hours?

On-site service normal schedule hours are Mon-Fri from 9AM – 6PM. Remote support is available 24/7 for prepaid IT customers. Emergency on-site service  is available as needed.

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